Core Process Competencies

• Client Intake and Interviewing
  -Communication Skills
  -Identifying and Prioritizing Needs
  

• Client Orientation to the Agency

• Care Coordination
  -Referrals and Information
  -Follow-up and Tracking
  -Documentation and Reporting
  
• Health Advising
  -One-on-one advising
  
• Outreach

Leadership/Work Culture Skills

• Time Management
  - Keeping a Calendar
  - Organizational Skills

• Resume/Cover Letter Writing
• Stress Management
• Team Skills

Topics: Introductory Knowledge And Referral Information

• Maternal/Child Health
• STD/HIV
• Tuberculosis
• Drug / Alcohol Abuse
• Family Planning

• Mental Health
• Domestic Violence
• Nutrition
• Homelessness
• Tobacco

“Big Picture” Knowledge

• Social and Economic Determinants of Health
• Primary Care
• Managed Care

• The Influences of Poverty, -Racism and Gender
• Welfare Policy
• Immigration Policy
• Community Advocacy and Organizing