Core Process Competencies

·      Client Intake and Interviewing

-Communication  Skills

-Identifying and Prioritizing Needs

·      Client Orientation to the Agency

·      Care Coordination

-Referrals and Information

-Follow-up and Tracking

-Documentation and  Reporting

·      Health Advising

-One-on-one advising

·      Outreach

Leadership/Work Culture Skills

·      Time Management

-Keeping a Calendar

- Organizational Skills

·      Resume/Cover Letter Writing

·      Stress Management

·      Team Skills

Topics: Introductory Knowledge And Referral Information

·      Maternal/Child Health

·      STD/HIV

·      Tuberculosis

·      Drug / Alcohol Abuse

·      Family Planning

·      Mental Health

·      Domestic Violence

·      Nutrition

·      Homelessness

·      Tobacco

?Big Picture? Knowledge

·      Social and Economic Determinants of Health

·      Primary Care

·      Managed Care

·      The Influences of Poverty, -Racism and Gender

·      Welfare Policy

·      Immigration Policy

·      Community Advocacy and Organizing

HIV/AIDS/STD

Pre/Perinatal

Family Planning

Addiction Treatment

Nutrition

Geriatrics/Other